Privacy Policy
Privacy Policy
Last updated: June 16, 2026
This Privacy Policy describes how HDX Embroidery House (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from hdxembroidery.com (the “Site”), interact with our advertisements, sign up for our email or SMS marketing, request a quote, place a custom order, use our customer service channels, or otherwise communicate with us regarding the Site or our products and services (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as a website visitor, customer, prospective customer, subscriber, or other individual whose personal information we collect or process.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, service providers, legal requirements, or for other operational, legal, or regulatory reasons. If we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.
Personal Information We Collect
The personal information we collect depends on how you interact with us and the Services.
Information You Provide Directly to Us
We may collect personal information that you provide directly to us, including:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order history, payment confirmation, billing and shipping details, returns, exchanges, refunds, and gift card activity.
Account information, such as username, password, saved addresses, preferences, and account settings.
Shopping information, such as products you view, add to cart, save, purchase, review, customize, personalize, or otherwise interact with.
Custom embroidery and order details, such as artwork, logos, names, initials, design files, garment preferences, personalization instructions, order notes, approvals, and other information you provide so we can review, produce, and fulfill custom embroidery, apparel, or personalization orders.
Marketing preferences, such as email and SMS subscription status, consent records, opt-in source, opt-out requests, communication preferences, and engagement with our marketing messages.
Customer support and communications information, such as information you provide when you contact us, submit a form, request a quote, respond to a survey, participate in a promotion, or otherwise communicate with us.
User-generated content, such as product reviews, photos, feedback, comments, or other content you choose to submit.
You may choose not to provide certain information, but this may prevent you from using certain features of the Services, placing an order, receiving marketing communications, or completing a custom order.
Information We Collect Automatically
When you access or use the Services, we and our service providers may automatically collect certain information about your device, browser, and interactions with the Site. This may include:
Device and browser information, such as IP address, browser type, operating system, device identifiers, language settings, and referring URLs.
Usage and interaction data, such as pages viewed, products viewed, searches, clicks, scrolls, session activity, cart activity, checkout activity, purchase events, email and SMS signup activity, and interactions with advertisements.
Approximate location information derived from your IP address or other technical data.
Cookie, pixel, SDK, local storage, server-side tracking, and similar tracking information.
We collect this information using cookies, pixels, tags, scripts, web beacons, SDKs, local storage, server-side tracking, and similar technologies.
Information We Receive from Third Parties
We may receive personal information from third parties, including:
Ecommerce platform providers that help us operate the Site, process purchases, support checkout, prevent fraud, manage orders, and provide related store functionality.
Payment processors that process payment information and provide us with payment confirmation and related transaction details.
Shipping, fulfillment, and logistics partners that help us deliver orders and manage returns or exchanges.
Marketing, email, SMS, analytics, and advertising providers that help us send messages, measure campaigns, understand Site performance, personalize communications, and advertise our products.
Social media platforms and advertising networks when you interact with our ads, pages, content, or social media features.
Customer support, review, personalization, fraud prevention, or other service providers used in connection with the Services.
We treat information received from third parties in accordance with this Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Site, remember your preferences, maintain your cart, support checkout, understand Site performance, personalize your shopping experience, measure marketing campaigns, deliver relevant advertising, and detect or prevent fraud.
These technologies may collect identifiers, device information, browser information, IP address, approximate location, pages viewed, products viewed, cart activity, checkout activity, purchase activity, referral information, advertising interaction data, and other internet or network activity.
You can usually set your browser to remove or reject cookies through your browser settings. Please note that blocking or deleting cookies may affect Site functionality, including cart, checkout, personalization, and account features.
Where required by applicable law, we honor the Global Privacy Control (“GPC”) signal as a request to opt out of sale, sharing, and/or targeted advertising for the browser or device sending the signal.
Other than GPC where required, we do not currently respond to “Do Not Track” signals unless required by applicable law.
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Operating the Services
We use personal information to provide, operate, and improve the Services, including to:
Process and fulfill orders.
Process payments and payment confirmations.
Arrange shipping, delivery, returns, and exchanges.
Create and manage customer accounts.
Provide checkout, cart, and ecommerce-related functionality.
Complete custom embroidery, apparel, personalization, and design-related orders.
Review artwork, logos, files, and design instructions submitted for custom orders through the Site, by email, or through other communications with us.
Communicate with you about custom order details, design approvals, production status, shipping, returns, exchanges, or order questions.
Send order confirmations, shipping updates, account messages, and other service communications.
Provide customer support.
Maintain Site functionality, security, and performance.
Marketing, Advertising, and Personalization
We may use personal information to:
Send marketing emails, SMS messages, and promotional communications.
Personalize product recommendations and Site experiences.
Send abandoned cart, browse abandonment, post-purchase, win-back, quote follow-up, and product recommendation messages.
Measure and optimize marketing campaigns.
Deliver targeted or personalized advertising on other websites, apps, and platforms.
Create, measure, and improve advertising audiences.
Understand customer preferences and shopping behavior.
Conduct analytics and performance measurement.
Where required by law, we will obtain your consent before sending marketing communications or using certain tracking technologies.
Email and SMS Marketing
If you subscribe to our email marketing, we may use your email address, name, purchase history, browsing activity, cart activity, and message engagement to send you promotional emails, product updates, special offers, abandoned cart reminders, browse abandonment messages, post-purchase messages, and other marketing communications.
If you opt in to receive SMS or MMS messages from us, we may collect and use your phone number, SMS consent status, opt-in source, opt-in timestamp, message engagement, purchase history, cart activity, and related information to send you recurring automated promotional and personalized marketing text messages.
SMS messages may include promotions, product launches, abandoned cart reminders, browse abandonment messages, checkout reminders, quote follow-ups, post-purchase messages, and other marketing or service-related messages.
Consent to receive SMS marketing is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message from us or following the instructions provided in the message. You may request help by replying HELP or contacting us using the information below.
We do not sell or share mobile opt-in data, phone numbers, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers and vendors that help us operate our SMS program, deliver messages, maintain consent records, process transactions, provide customer service, prevent fraud, comply with law, or provide the Services.
Opting out of marketing communications does not opt you out of non-promotional communications, such as order confirmations, shipping updates, customer service responses, or legally required notices.
Analytics and Site Improvement
We use personal information to understand how visitors use the Site, troubleshoot issues, improve usability, test features, measure performance, develop new products or services, and improve customer experience.
Security and Fraud Prevention
We use personal information to detect, investigate, prevent, and respond to fraud, security incidents, malicious activity, policy violations, illegal activity, and other harmful behavior.
Legal, Compliance, and Business Purposes
We may use personal information to comply with applicable laws, regulations, legal processes, tax and accounting obligations, recordkeeping requirements, enforce our terms and policies, protect our rights, respond to lawful requests, and support business transactions such as a merger, acquisition, financing, restructuring, or sale of assets.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
Vendors and service providers. We disclose information to vendors that perform services on our behalf, including ecommerce platform providers, payment processors, shipping partners, fulfillment providers, customer support providers, IT and cloud providers, email and SMS marketing providers, analytics providers, advertising platforms, fraud prevention providers, and other service providers.
Advertising and marketing partners. We disclose information to advertising and marketing partners to measure campaigns, deliver advertising, create audiences, personalize ads, and improve marketing.
Ecommerce and checkout providers. We disclose information to ecommerce, checkout, payment, fraud prevention, and order-management providers to operate the Site, process purchases, support checkout, manage orders, provide customer service, and fulfill related Services.
At your direction or with your consent. We may disclose information when you direct us to do so, such as when you use social media features, payment options, third-party integrations, shipping services, or other optional features.
Affiliates and business partners. We may disclose information within our corporate group or with business partners as needed to operate our business.
Legal and safety purposes. We may disclose information to comply with law, respond to lawful requests, enforce our terms, prevent fraud, protect rights and safety, or defend against legal claims.
Business transactions. We may disclose information in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
Categories of Personal Information Disclosed
In the past 12 months, we may have disclosed the following categories of personal information:
Identifiers, such as name, email address, phone number, shipping address, billing address, account identifiers, IP address, cookie identifiers, and device identifiers.
Customer records information, such as contact details, order details, billing and shipping information, and account information.
Commercial information, such as products viewed, products purchased, cart activity, purchase history, returns, exchanges, custom order details, and customer preferences.
Internet or other electronic network activity, such as Site activity, browsing activity, email and SMS engagement, ad interactions, and device information.
Approximate geolocation information, such as location inferred from IP address.
User-generated content, such as reviews, feedback, uploaded files, artwork, logos, photos, and communications.
Inferences, such as preferences, interests, and customer segments.
The categories of recipients may include ecommerce platforms, service providers, payment processors, shipping and fulfillment partners, marketing and SMS providers, advertising platforms, analytics providers, fraud prevention providers, and business partners.
Sale, Sharing, and Targeted Advertising
Depending on applicable law, some of our advertising, analytics, measurement, and personalization activities may be considered a “sale,” “sharing,” or processing of personal information for “targeted advertising.”
This may include disclosing or making available identifiers, internet or network activity, commercial information, device information, cookie identifiers, advertising identifiers, hashed contact information, and approximate location information to advertising platforms, analytics providers, and marketing partners.
You may have the right to opt out of sale, sharing, or targeted advertising. You may exercise this right by enabling Global Privacy Control where required by law or contacting us using the information below.
We do not knowingly sell or share personal information of individuals under 16 years of age.
We do not sell or share SMS opt-in data, phone numbers, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Custom Artwork, Logos, and Uploaded Files
If you submit artwork, logos, names, initials, design files, images, or other custom content for embroidery, apparel, personalization, or related services through the Site, by email, or through other communications with us, we use that information to review, produce, fulfill, and communicate with you about your order.
You represent that you have the rights necessary to provide any artwork, logo, design, image, name, trademark, or other content you submit to us. We may retain order files and related communications as reasonably necessary for production, reorders, customer support, recordkeeping, legal compliance, dispute resolution, and legitimate business purposes.
User-Generated Content
The Services may allow you to submit reviews, photos, comments, feedback, or other content. If you submit content to a public area of the Site, that content may be visible to other users or the public.
We are not responsible for the privacy or security of information you choose to make publicly available.
Third-Party Websites and Links
Our Site may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy, security, or content of third-party websites or services. You should review the privacy policies and terms of those third parties before providing information to them.
Children’s Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under 13 or the age otherwise defined by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials and for using secure networks when communicating with us.
Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain your account, process transactions, complete custom orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, and support legitimate business needs.
Retention periods vary depending on the type of information, the purpose of processing, legal requirements, and operational needs.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access or know the personal information we collect, use, disclose, sell, or share.
Request a copy of personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Opt out of sale, sharing, targeted advertising, or certain profiling.
Withdraw consent where processing is based on consent.
Restrict or object to certain processing where applicable.
Appeal a denial of your request where applicable.
Not be discriminated against for exercising your privacy rights.
These rights may be limited by applicable law.
U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights regarding their personal information.
Subject to applicable law, these rights may include the right to know, access, correct, delete, obtain a portable copy of personal information, opt out of sale, sharing, targeted advertising, or certain profiling, appeal a decision, and not be discriminated against for exercising privacy rights.
California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising your rights.
California’s “Shine the Light” law may also permit California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes.
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes of inferring characteristics about you. If we collect sensitive personal information, we use it only as permitted by law, such as to provide requested services, process transactions, prevent fraud, ensure security, or comply with legal obligations.
Global Privacy Control
Where required by applicable law, we recognize the Global Privacy Control (“GPC”) signal as a valid request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.
If we can reasonably associate the signal with your account, we may apply the opt-out request to your account as required or permitted by law.
How to Exercise Your Rights
You may exercise your privacy rights by contacting us at:
Email: info@hdxembroidery.com
Phone: 440-228-9630
Mail:
HDX Embroidery House
14528 Detroit Ave
Lakewood, OH 44107
United States
We may need to verify your identity before fulfilling your request. Verification may require you to provide information such as your name, email address, phone number, order number, or other information we can match to our records.
You may designate an authorized agent to make a request on your behalf where permitted by law. We may require proof of authorization and may also require you to verify your identity directly with us.
We will respond to requests within the timeframe required by applicable law.
Appeals
If we deny your privacy request and you have the right to appeal under applicable law, you may submit an appeal by contacting us at info@hdxembroidery.com with the subject line “Privacy Appeal.”
International Users
We are based in the United States, and personal information we collect may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. If you are located outside the United States, your information may be processed in a country with privacy laws that differ from those in your location.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:
HDX Embroidery House
14528 Detroit Ave
Lakewood, OH 44107
United States
Email: info@hdxembroidery.com
Phone: 440-228-9630